Sending emails from Robaws
Sending quotations, emailing invoices, placing a supply order with your supplier: you do that straight from Robaws. To do so, you link an email account to your environment. Robaws then sends the email via the mail server of that account, so with your sender address and your signature. If you work with a Google account, for example, the email goes via the Gmail server.
What you set up first
- Creating an email account. You can set up an email account per user, or an email account per module or company.
- Creating an email template. That is the pre-written email text that serves as the basis for your emails.
As long as no personal or default email account has been set up, Robaws asks you to do that first via the settings.
Handy functions when sending
- Tracking pixel: see whether the recipient has already opened your email.
- Digital signing: include a link with which the customer approves the document digitally.
- Adding your terms and conditions to your email.
- Automatic statuses on your email template: your document then changes status automatically after a particular action, for example after sending or after signing.
Problems when sending
- The email ends up in the spam folder of the recipient.
- The email cannot be sent and you get an error message.
Did you link your account via Google or Microsoft? In that case the authorisation can expire after a while. If so, restore the link via the settings of your email account. If it still does not work afterwards, the cause is a setting with your mail provider itself: contact the support team of Google Workspace or Microsoft 365. For all other questions you can contact support@robaws.com.
Updated on: 09/09/2026
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