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Types of email accounts

When creating an email account you can choose from several types of email accounts.

Different types:

OFFICE365_OAUTH2
GMAIL_OAUTH2
SMTP
EXCHANGE

OFFICE365_OAUTH2

With this type we create a link between your OFFICE email address and Robaws. When you send an email from Robaws, we instruct OFFICE to send that email from your account. You can consult the email afterwards in your sent items in OFFICE.

Setting	Explanation
From e-mail	Emails are sent from this email address. The 'authorize' is also carried out with this email address.
From name	The recipient sees this name when receiving the email.
BCC	You can choose to add a BCC email address. This email address also receives every email sent from this profile.

To make this link work, an 'authorize' has to be carried out. This is how you give OFFICE permission to use your email address.

Sometimes you cannot create the link because admin consent is required or because you have to enter a reason. In that case contact your IT administrator and follow these steps.

GMAIL_OAUTH2

With this type we create a link between your GMAIL email address and Robaws. When you send an email from Robaws, we instruct GMAIL to send that email from your account. You can consult the email afterwards in your sent items in GMAIL.

Setting	Explanation
From e-mail	Emails are sent from this email address. The 'authorize' is also carried out with this email address.
From name	The recipient sees this name when receiving the email.
BCC	You can choose to add a BCC email address. This email address also receives every email sent from this profile.

To make this link work, an 'authorize' has to be carried out. This is how you give GMAIL permission to use your email address.

SMTP

This is the generic way of handling email traffic.

Setting	Explanation
From e-mail	Emails are sent from this email address.
From name	The recipient sees this name when receiving the email.
BCC	You can choose to add a BCC email address. This email address also receives every email sent from this profile.
Server	e.g. send.one.com
Port	e.g. 587
E-mail user	User account of your mail server
Password	Password of the email account above
Security	e.g. STARTTLS - this usually has to be switched on (if you switch it off, you may sometimes get a message on 'test e-mail' that it is ok, while sending the actual email will fail)

SMTP settings for common providers:

Combell: smtp.auth.mailprotect.be - port: 2525
Hotmail / Outlook.com: smtp-mail.outlook.com - port: 587 (with STARTTLS)
Telenet: smtp.telenet.be - port: 587 (with STARTTLS)
Proximus: relay.proximus.be - port: 587
Plenso: mail.plenso.net - port: 587
One.com: send.one.com - port: 587 (with STARTTLS) or 465 (with SSL) or 25 (with STARTTLS or PLAIN)

If you do not know what your settings are, you can look them up on Google, or ask your provider or the IT specialist who set up your SMTP.

EXCHANGE

Setting	Explanation
From e-mail	Emails are sent from this email address.
From name	The recipient sees this name when receiving the email.
Server	This is your EXCHANGE server (e.g. https://exchange.powermail.be/ews/exchange.asmx)
E-mail user	User account of your email account
Password	Password of the user account above.
When configuring an Exchange mailbox, take care to set it up as follows:

Server: 'remote.yourcompany.be' => enter in Robaws as: https://remote.yourcompany.be/ews/exchange.asmx
User: in Exchange this is often yourcompany\michaël => enter in Robaws as: michaël@yourcompany (use the @ form instead of the \ form)

Updated on: 09/09/2026

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