Creating an email account

In Robaws you have the option to send emails. To do so, you have to create an email account. Via this email account we connect to your mail server (for example Office or Gmail) to send the emails.
There are various types of email accounts you can work with in Robaws.

There are 2 different ways to create an email account:

1. Email account per user
2. Email account per company/module

For example:
The email for sending a quotation to a customer is sent from offerte@jouwbedrijf.com. To send the invoices to the customer, Robaws falls back on the email address that was set up for the invoices, namely facturen@jouwbedrijf.com.

Robaws falls back on the email account that has been set up in the following order of priority:

1. Match on company & module
2. Match on module
3. Match on company
4. Personal email address (on the profile of the user)
5. General email address (set up via settings for all companies and all modules)

Creating an email account

You create an email account per user via the profile of the user.
You create an email account per module/company via settings > email.

Updated on: 09/09/2026