Billing

At Robaws we work with a system of automatic invoicing towards our customers. So if you change something about your licence or your users, this automatically generates an invoice the next day. If you have any questions about this, you are of course welcome to contact us.

Go straight to:

• Billing overview in Robaws
• Prices
• Users in multiple environments
• FAQ
• Questions? Contact us!

Billing overview

In the user menu at the top right you find the option 'Billing' (only visible to administrators). It takes you to your billing overview, where you can consult your current plan, your number of users and your invoices. You can also change the payment method there and choose between bank transfer and direct debit.

Want to know how your total amount is calculated? Then click the i button next to the total. You then see per subscription (Robaws, Wappy, ...) the number of users, the price per user and whether it is invoiced monthly or yearly. All amounts are shown as monthly amounts, even if you are invoiced yearly.

Prices

Use of Robaws (licence)

The prices for the Robaws licence are listed on our Robaws website. They apply per user and you can pay them monthly or yearly.
You choose one licence, and all your users follow that licence price. So it is not possible to take a Pro licence and put some users on a Go licence.

Use of Wappy (licence)

Using Wappy alongside Robaws is optional.
The prices for the Wappy licence are listed on our Wappy website. They apply per user and you can pay them monthly or yearly.
For each user you can choose which licence you activate. You activate it on the profile of that user.

Other costs

Besides the licence price, other costs may be charged. These are always clearly stated on your quotation, on the Helpcentre, or at the moment you activate them in Robaws.

These can be costs

• for personal guidance during start-up (onboarding) or extra training
• for activating certain integrations or applications
• for the use of OCR recognition, SMS services, track and trace, and so on
• for other services or products that you activate or request yourself, or that you have subscribed to
• and so on

Users in multiple environments

Do you work with several Robaws environments within the same group (e.g. a separate environment per company), and do some users need to be able to log in to more than one environment? Then we bring those environments together in a billing group. A user then pays in one environment and logs in free of charge to the other environments in the group, via multi-tenant access.

Requesting a billing group

A billing group is never set up automatically. So always contact billing@robaws.com first, before you even create a user in a second environment. Let us know which environments should be in the group: we create the billing group and link those environments to it. For environments you already use, the billing group applies from the next invoice.

Creating users in the right order

1. Create the user first in the environment that should pay for this user. The environment in which you create a user first always pays for that user.
2. Then create the user in the other environments of the group, with exactly the same e-mail address. The e-mail address is case-sensitive: Jan@company.com and jan@company.com count as two different users.
3. The user receives an invitation e-mail for each extra environment. After accepting, one password applies to all environments.

After that, the user simply logs in with his username and password and lands in the environment he used last. Via switch to other tenant (click on your name) he switches to another environment, without logging out.

Points of attention

• A user is always paying in exactly one environment.
• Every environment has at least one paying user. This is always the first user you create in that environment.
• Does the user also need to use Wappy? Wappy does not support multi-tenant access yet. So do not set it up for that user yet.
• Give each environment its own theme colour. That way you immediately see which environment you are working in after switching.

FAQ

Can I add users myself?
Yes, you manage that entirely yourself. Follow these steps.

After I add a user, I immediately receive an invoice
That is correct: we invoice new users the day after activation.

My licence renews every year on 15 March, but I added a new user on 10 January. How much will I pay?
The amount is always the price pro rata the number of days remaining until your subscription renews.

Can I replace a user?
Yes, you can replace one colleague with another. Do this in the correct order to avoid an extra invoice:

• go to the profile of the user who is leaving and switch off the 'Robaws' / 'Wappy' toggle
• go to the profile of the new user, or create a new user, and switch on the 'Robaws' / 'Wappy' toggle

Can I delete a user?
Yes, you can. Go to the profile of the user who is leaving and switch off the 'Robaws' / 'Wappy' toggle.
From the next licence renewal onwards, that user is no longer charged. There is no refund for the remaining period.
Tip: until the next licence renewal you can assign this 'seat' to a new user at any moment, without an extra invoice.

I can no longer log in to Robaws / Wappy
There are a number of possible causes related to your user profile, but if it is down to an unpaid invoice, these are the phases:

• Phase 1: at the top of Robaws you see an orange bar warning you that you have an unpaid invoice. You can still log in and work in Robaws.
• Phase 2: this becomes a red bar. You can still log in and work in Robaws for 7 more days.
• Phase 3: after 7 days with the red bar you can no longer work in Robaws. You can still log in, but you only see the billing screen so that you can find the outstanding invoice. You no longer have access to the modules.

Please note that a red bar is not a reason to leave an outstanding invoice unpaid; it remains due.

Questions? Contact us!

Do you have questions about your invoice? Then get in touch with our billing colleagues at billing@robaws.com or by phone on 056/22.22.29 (afternoons only).

Updated on: 23/10/2026