Billing
At Robaws we work with a system of automatic invoicing towards our customers. So if you change something about your licence or your users, this automatically generates an invoice the next day. If you have any questions about this, you are of course welcome to contact us.
Go straight to:
Billing overview
In the user menu at the top right you find the option 'Billing' (only visible to administrators). It takes you to your billing overview, where you can consult your current plan, your number of users and your invoices. You can also change the payment method there and choose between bank transfer and direct debit.
Prices
Use of Robaws (licence)
The prices for the Robaws licence are listed on our Robaws website. They apply per user and you can pay them monthly or yearly.
You choose one licence, and all your users follow that licence price. So it is not possible to take a Pro licence and put some users on a Go licence.
Use of Wappy (licence)
Using Wappy alongside Robaws is optional.
The prices for the Wappy licence are listed on our Wappy website. They apply per user and you can pay them monthly or yearly.
For each user you can choose which licence you activate. You activate it on the profile of that user.
Other costs
Besides the licence price, other costs may be charged. These are always clearly stated on your quotation, on the Helpcentre, or at the moment you activate them in Robaws.
These can be costs
- for personal guidance during start-up (onboarding) or extra training
- for activating certain integrations or applications
- for the use of OCR recognition, SMS services, track and trace, and so on
- for other services or products that you activate or request yourself, or that you have subscribed to
- and so on
FAQ
Can I add users myself?
Yes, you manage that entirely yourself. Follow these steps.
After I add a user, I immediately receive an invoice
That is correct: we invoice new users the day after activation.
My licence renews every year on 15 March, but I added a new user on 10 January. How much will I pay?
The amount is always the price pro rata the number of days remaining until your subscription renews.
Can I replace a user?
Yes, you can replace one colleague with another. Do this in the correct order to avoid an extra invoice:
- go to the profile of the user who is leaving and switch off the 'Robaws' / 'Wappy' toggle
- go to the profile of the new user, or create a new user, and switch on the 'Robaws' / 'Wappy' toggle
Can I delete a user?
Yes, you can. Go to the profile of the user who is leaving and switch off the 'Robaws' / 'Wappy' toggle.
From the next licence renewal onwards, that user is no longer charged. There is no refund for the remaining period.
Tip: until the next licence renewal you can assign this 'seat' to a new user at any moment, without an extra invoice.
I can no longer log in to Robaws / Wappy
There are a number of possible causes related to your user profile, but if it is down to an unpaid invoice, these are the phases:
- Phase 1: at the top of Robaws you see an orange bar warning you that you have an unpaid invoice. You can still log in and work in Robaws.
- Phase 2: this becomes a red bar. You can still log in and work in Robaws for 7 more days.
- Phase 3: after 7 days with the red bar you can no longer work in Robaws. You can still log in, but you only see the billing screen so that you can find the outstanding invoice. You no longer have access to the modules.
Please note that a red bar is not a reason to leave an outstanding invoice unpaid; it remains due.
Questions? Contact us!
Do you have questions about your invoice? Then get in touch with our billing colleagues at billing@robaws.com or by phone on 056/22.22.29 (afternoons only).
Updated on: 09/09/2026
Thank you!