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Multiple user accounts for webshops

Wholesalers often issue a personal account per buyer. In the settings of a webshop you can therefore add one or more user accounts alongside the general login. Each employee then works in their own shopping cart and places supply orders under their own account with the supplier.

A general login is always still required. User accounts are an addition, not a replacement.

Which account is used when?

Action	Account
Importing items from the shopping cart	The employee's user account, or the general login if that employee does not have one.
Ordering from the supplier	The employee's user account, or the general login if that employee does not have one.
Automatic price updates and other background processes	Always the general login.

A user account is tied to an employee, not to a user. If no employee is linked to the user profile, Robaws falls back on the general login.

Adding a user account

Go to settings > integrations > webshops and open the webshop in question.
Fill in the general login in the left-hand column if that has not been done yet.
Add a line in the right-hand pane and select the employee.
Click the padlock and fill in the username and password that the wholesaler issued to that employee.
Set the line to active.
Click test connection behind the padlock to check whether the details are correct.

Settings of the Facq webshop

Do you not see a right-hand pane for adding employees in the settings of a webshop? Then that webshop does not support user accounts and works with the general login only.

Need help?

Is your question about filling in or testing the accounts in Robaws? Contact support@robaws.com.

The accounts themselves — requesting them, activating them, permissions and price agreements per user — are arranged with the wholesaler. Contact your contact person at that supplier for this.

Updated on: 09/09/2026

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