Consulting the status of a sent Peppol invoice in the overview
Have you sent invoices via Peppol? Then you do not have to open them one by one to see whether they have arrived properly. You add the Peppol statuses as a column to the overview of the invoices module.
The 'Peppol status' column
The 'Peppol status' column shows where your invoice is in the sending process. These values are possible:
Status | What it means |
|---|---|
To send | The invoice has not yet been sent via Peppol. |
Sending | The invoice has been offered to the Peppol network and is being processed. |
Sent | The invoice has been sent via the Peppol network. |
Send failed | Sending has failed. |
Accepted | The message or the invoice was accepted by the recipient. |
Rejected | The message or the invoice was rejected by the recipient. |
Attention required | The invoice is under query or has been conditionally accepted. |
The 'Peppol response' column
'Peppol status' summarises what has happened. If you want to see the exact response from your customer, also add the 'Peppol response' column. That one is more fine-grained and shows, among other things: Message received, Message accepted, Message rejected, Invoice received, Invoice accepted, Invoice rejected, Invoice in process, Invoice under query, Invoice conditionally accepted and Invoice paid.
That way you see, for example, whether 'Attention required' comes from an invoice under query or from a conditionally accepted invoice. The 'Peppol response detail' column gives the reason your customer sent along. With the 'Sent via Peppol' column you see when the invoice was sent.
Notifications
Robaws notifies you itself in two cases:
- Send failed: you get the message 'Send invoice ... to customer (via Peppol) failed'.
- A Peppol response that requires follow-up: Message rejected, Invoice rejected, Invoice under query or Invoice conditionally accepted. That message is called '[Peppol] Recipient response' and has your customer's response file as an attachment.
Both messages go to the assignee of the invoice and to the user who sent the invoice. You see them in Robaws, and you also receive them by e-mail as long as 'Email notifications' is switched on for your user.
With all other responses nothing happens: there is no built-in message for Sent, Accepted, Invoice in process or Invoice paid. Do you still want to be notified about those, or does someone other than the assignee have to be notified? Then set up an automation on the invoice that reacts to a change of the 'Peppol status' or 'Peppol response' field and that sends an e-mail or a notification.
Updated on: 08/09/2026
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