How the Facq webshop works
Facq is a wholesaler specialising in sanitary ware, heating and renewable energy.
What you can do with the integration
- Importing items
- Updating prices automatically
- Sending supply orders from Robaws to the webshop; please note - there are special points to note about this for this webshop
Activating the integration
Before you can use the integration, it is important that we have a connection with this webshop.
You can set up the connection in 2 different ways:
General integration
To set up the general integration with the Facq webshop, go to settings > integrations > webshops > Facq.
For the general login you need the left-hand column. Fill in the details below.
Setting | Explanation |
|---|---|
Active | You have to activate this slider if you want to use the integration. |
User ID | The User ID known in Facq. |
Credentials | Use the pencil icon next to this field to fill in your Facq username and password. |
Update prices automatically | With this slider you decide whether a synchronisation may run between Robaws and Facq to retrieve prices from the webshop automatically and adjust them in Robaws. |
Supplier | Here you link the supplier that is known in Robaws. This matters when importing items and placing supply orders with the supplier. |
User-specific integration
To set up the user-specific integration with the Facq webshop, go to settings > integrations > webshops > Facq.
For the user-specific login you need the right-hand pane, combined with a few settings from the left-hand column. Fill in the details below.
Setting | Explanation |
|---|---|
Employee | Select the employee for whom you want to set up the user-specific integration. |
Username | Click the padlock to fill in the Facq username. |
Login | Click the padlock to fill in the Facq password. |
Active | With this slider you make sure the integration with the webshop is activated. |
Update prices automatically | With this slider you decide whether a synchronisation may run between Robaws and Facq to retrieve prices from the webshop automatically and adjust them in Robaws. |
Supplier | Here you link the supplier that is known in Robaws. This matters when importing items and placing supply orders with the supplier. |
Special points to note for this webshop
Creating supply orders from Robaws
Between Robaws and Facq it is possible to send supply orders created in Robaws through to Facq. To be able to send a supply order to the webshop, it is important that every item on the supply order is linked to Facq as the supplier.
When you send it, you get a pop-up window where you can consult 2 things:
- Stock: There is no stock check from Facq. This means that you get no insight into Facq's available stock. You will therefore always get the message 'no information known' for the stock.
- Delivery address: You are asked to pass on a delivery address to which this supply order has to be delivered. Addresses are suggested on the right. These are the addresses of the company and of linked projects.
Make sure to fill in a delivery date on the supply order: without a delivery date the supply order cannot be sent to Facq. Also keep in mind that supply orders to Facq always leave in whole quantities; decimal quantities are not supported.
If Facq refuses the supply order — for example because card payment is mandatory — you get the reason given by Facq as an error message. That message comes straight from Facq and is in English. The supply order is then not registered as sent and keeps its status, so you can correct it and send it again.
Updated on: 21/09/2026
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