This article is also available in:

How a payment in your accounting software reaches Robaws

Do you have an integration with one of the accounting software packages we have an API integration with?
Then there is a good chance that you can have the payment statuses from that accounting software exported to Robaws.
In that case you let the accountant manage the reconciliations in the accounting software, and these are exported to Robaws.

To avoid problems with this, it is important that you understand the full flow and apply it correctly.

Flow for synchronising payment statuses

To have the payment statuses synchronised, you have to activate this setting via settings > integration > integration of your choice > synchronise payment statuses invoice and/or incoming invoice.

You export the invoice to the accountant via the temple action button in the invoices and/or incoming invoices module.
From that moment on there is a link between the invoice in Robaws and the invoice in the accounting software, and a synchronisation can take place.
The accounting department reconciles an invoice in the accounting software.
The amount that is still outstanding for this invoice is exported to Robaws.
This is registered in the invoice in Robaws and the outstanding amount is adjusted, which changes the status.

As soon as the invoice has been exported from Robaws and the settings are correct, the accounting software takes precedence over the reconciliations in Robaws.

Possible problems

I set an invoice to paid in Robaws, but suddenly it is back on overdue and my invoice amount is open again.

In that case the flow above is not being respected.
As soon as an invoice or incoming invoice has been exported to the accounting software, the reconciliations have to take place in the accounting software.
Reconciliations that are done in Robaws are overwritten by the synchronisation with the accounting software.
If you work with an external accountant, you therefore need to agree this flow clearly.

I have reconciled my invoice in the accounting software, but it was not reconciled in Robaws

The synchronisation with the accounting software runs a few times per day. Once you have done the reconciliation in the accounting software, it can take some time before it has come through in Robaws.
If it has still not come through a few hours or a day later, there is an error in the reconciliation in the accounting software.
We receive the data from the accounting software via an API.

Is your problem not covered by one of the questions above? Then feel free to contact support at support@robaws.com

Updated on: 08/09/2026

Was this article helpful?

Thank you!