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# What is the difference between a customer and an end customer?

Sometimes you want to mention **several parties** on a quotation, a project or an order: the managing agent and the resident, the owner and the tenant, the contractor and the architect. You use the **customer** and **end customer** fields for that.

The big advantage: the document is linked to both parties. So you find the same quotation whether you search on the name of the tenant or on that of the owner.

## Concept

**The customer** is the party the document is addressed to. They sign the quotation, they receive and pay the invoice.

**The end customer** you add for information, for example:

* the architect who contacted you;
* the tenant of the house where the works are carried out;
* the resident of the flat for which the managing agent requests a quotation.

|| Customer and end customer are not two types of file. They are two roles of the same [customer file](https://support.robaws.com/en/article/customers-h7se0q/), so you create them both in the 'customers' module.

## Use

1. Switch on the **End customer** toggle under **settings > general > settings** and save.
2. On your document, fill in the end customer alongside the customer.

The **end customer** field appears on the quotation, the project, the order, the subscription, the planning item, the work order and on equipment and installations. On the **invoice** there is no separate end customer field: there the 'customer' field determines who is invoiced.

## Customer or end customer on the PDF?

Under **settings > general > pdf > Client info on PDF** you choose who appears on your documents:

* **Always show client on PDF**
* **Always show end client on PDF, with fallback client** — the default setting. If no end customer has been filled in, Robaws falls back on the customer.

Apart from that, you are free to determine [the layout of every PDF](https://support.robaws.com/en/article/creating-different-layout-styles-1l4kold/), and with [replacement codes](https://support.robaws.com/en/article/replacement-codes-1omjlni/) you can insert the customer or the end customer wherever you want.

## Questions

#### How do I invoice several customers?

Not via customer and end customer. Use the [allocation key](https://support.robaws.com/en/article/allocation-keys-1cget58/) for that.

#### I do not know the name of the end customer yet

No problem. Leave the field empty in the quotation and complete it later on the project.

#### I have to invoice the end customer

On the invoice you decide yourself who takes on the role of customer — that is the party being invoiced. Set the end customer as the customer on the invoice, so that the invoice is made out to the correct party.