> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.robaws.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating a letter

### Creating letters from Robaws

When you open a customer file, you can click 'Letters' at the top

![](https://storage.crisp.chat/users/helpdesk/website/eadf6dec760ec000/schermafbeelding-2021-11-12-om_1cmyqqf.png)
When you click this, you get a new screen and you can click the + at the top to create a new letter.

![](https://storage.crisp.chat/users/helpdesk/website/eadf6dec760ec000/schermafbeelding-2021-11-12-om_31cpi9.png)