> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.robaws.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Changing your password

Have you **forgotten your password** or do you simply want to **change your password?** That is possible.

## Forgot password

Do you get the message **'invalid login or password'** when you log in? That means the credentials are not correct.
You can create a new password by following these steps:

1. Go to the login page app.robaws.com
2. Click on 'forgot password'
3. Enter the e-mail address the reset link may be sent to
4. Click on the link in the reset e-mail
5. Create a new password
6. You can now log in with your username and the new password

||| The e-mail with the reset link is only valid for 1 hour. Once that hour has passed, you will have to send a new e-mail

## Change password

Do you want to set a new password just like that, or do you want to change the password for another user who has forgotten his password?
You can do this by following these steps:

1. Click on your name at the top right
2. Go to users (this is only possible if you have admin rights and you want to change the password of a colleague)
3. Open the user whose password you want to change
4. Click on the padlock at the top
5. Here you can set a new password

|| For security reasons, the Robaws support colleagues are not allowed to change or set passwords. You will therefore always have to fall back on one of the methods above.